Coaching

Empowering Growth & Success

Multifaceted, goal-driven, and dynamic professional with unsurpassed dedication to drive business toward growth and development through first-rate customer service, high-level sales, and call center support.

Demonstrate proven flexibility and adaptability in working within diverse industries, complemented with several years of experience in the automotive field. Display exceptional interpersonal skills in establishing and maintaining positive relationships with customers, colleagues, and business executives.

Possess comprehensive technical knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Microsoft Access, Adobe Photoshop, Gratis, and CRM software (AutoAlert, DealerPeak, Automotive Mastermind, CarNow, Dealer Socket, Momentum, Reynolds and Reynolds, Higher Gear, and ADP).

Business Admin and Development

Provided hands-on assistance to senior project managers in overseeing and handling internal project progresses.

Made contribution in generating budgets and timelines for new projects.

Rendered support with administrative and office activities for executives, and aided with the planning and organization of office events.

Took charge of maintaining comprehensive details of the company profile and regularly conferred with business executives.

Took charge of maintaining comprehensive details of the company profile and regularly conferred with business executives.

Consistently incorporated new information on the database covering the daily activities and new clients.

Sales Promotion and Coordination

Dealt with all incoming sales calls and emails and remained updated with lease retention leads.

Directed the collection of promotional packages for radio stations as well as the dissemination of special products.

Successfully carried out local and national promotions through constant communication with radio stations.

Demonstrated excellent ability to manage the entire sales process on a significant load of high-quality, paid, and organic ecommerce.

Customer Service

Closely interfaced with clients to gain awareness of their needs and functioned as their advocate while focusing on the benefit of the company.

Maintained great CSI Scores, constant communication with customers and ensured the completion of leads to meet their needs.

Fostered constructive relationships with clients and offered solutions that met or surpassed their goals and expectations.

Communication and Call Center Functions

Leveraged articulate communication skills in responding to phone calls from clients and employees.

Adeptly handled the faxing and filing of documents and conducted extensive data research through Gratis Software to determine daily, weekly, and monthly top 40 singles.

Work History

Porsche Global Certified Brand Ambassador

Manhattan Motor Cars-Porsche of Manhattan, New York, NY10/2016-05/2018

Porsche Global Certified Brand Ambassador

Jack Daniels Motors-Jack Daniels Porsche, Upper Saddle River, NJ02/2015-10/2016

Porsche Global Certified Brand Ambassador

Experience Auto Group-Porsche of South Shore, Freeport, NY09/2013–01/2015

Master Certified

Mercedes Benz of Brooklyn (formerly Sovereign Mercedes Benz) Brooklyn, NY2008–08/2013

Education

Bachelor of Applied Science in Marketing: 2009

Berkeley College, New York, NY

Training and Certification

Joe Verde Sales Training
Porsche Preferred Provider Network (PPN) Certified
Mercedes-Benz Master Certified, United States

Activities

Volunteer, Ryan Visitor Center at Floyd Bennett Field, Brooklyn, NY

At Carcierge Worldwide, we believe it is extremely important to assist the success of other like-minded individuals working in or interested in the automotive sales industry. Working closely with a mentor provides motivated individuals with the opportunity to learn from professionals who cannot be found in a manual or textbook. Some people think that mentors are only for those new to a particular industry, when in fact, you can benefit from the advice, support, and feedback offered by a mentor at any stage of your career. We have seen some of the most skilled and successful individuals expand their knowledge by working directly with a mentor.